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JDM Mods NQ Returns Policy.

Please Note:

ALL mechanical products purchased from us MUST be installed by a professional. We will NOT warrant or accept a return for any faulty or failed products if you cannot provide a receipt for proof of professional installation. All other products will be subject to approval. These terms are FINAL.

Refunds:

Refunds via PAYPAL/Afterpay/Zip Money will incur the payment gateways fee IF refund is initiated due to customer ordering incorrectly, mistakenly, or within 10 days or cancel with in the website time frame given, PayPal no longer refund their 2.5% fee... Customer will be liable.. If refund is initiated due to unable to fulfil order or JDM Mods NQ error no fee will be charged.

WHAT can be returned?

Not all items are subject to our standard returns policy. Items that are special order are subject to a return policy outline between JDM Mods NQ and the customer at time of purchase.

Once a product has been test fitted, installed or used it can no longer be returned.

Special order items from overseas or special order will be accepted for return but a 20% restocking fee will be applied.

WARRANTY Products:

For warranty on products within the warranty period please email us directly.

Most suppliers offer 1 to 2 years warranty on their products, but this is subject to approval once the items have been inspected and tested by us or the supplier.

If you wish to know a products warranty period please contact us.

WHEN do items need to be returned by?

Customers have 14 days from the day they receive their order to lodge a return request via email to "The Manager" at sal[email protected], 7 days from the time approval has been given.

WHERE do items need to be returned to?

Once the request for return has been approved by JDM Mods NQ, customers must arrange for their item(s) to be sent to 93 Ingham Rd West End Townsville QLD 4810. Customers will be supplied with a product return form to include with the item(s).

HOW do customers return items?

All returns must be accompanied with the original invoice and product return form for the item(s) they wish to return.

SHIPPING for returns?

All return shipping costs are to be paid by the customers. However, in the event that an incorrect item has been sent by JDM Mods NQ and associated distribution partners JDM Mods NQ will cover return shipping costs. For warranty or faulty products, the customers must return the item at their cost and if the item is to be replaced under warranty or found to be faulty the return freight charge will be refunded.

For customer who purchase using the PayPal payment gateway may be eligible for shipping return compensation with PayPal. Please visit PayPal website for more info: https://www.paypal.com/au/webapps/mpp/returns

CREDIT for returns?

Customers will be credited through the original gateway purchase method.

In store return option?

Customers are more than welcome to return items in person providing that the return has already been approved by JDM Mods NQ. Please follow the email return procedure for this.

Packing materials?

All returns must be in original package unless previously discussed. Packaging that is damaged and in an "unsellable" condition will incur a 20% repackaging fee or may be returned to the customer.

JDM Mods NQ cannot be held accountable for any additional costs involved outside the original purchase. This includes, but not limited to loss of income, additional transport costs, labour costs or any other costs directly or indirectly associated with the original purchase.

By purchasing from JDM Mods NQ you agree to the Return Policy outlined above.