JDM Mods NQ Performance Auto Parts Store Townsville. Fast Shipping. Buy Car Parts Online.
Please note all international customers. We cannot ship radiators, intercoolers, seats or anything big and bulky that will cube out with Australia Post internationally anymore. We now have to use FedEx and unfortunately they are not cheap. If you reside outside of Australia and purchase a radiator we will contact you with the FedEx price and you will be required to pay the difference. If you do not want to pay the extra for the freight you will be issued a refund. We are sorry about this but we have no other freight options as everyone is an extorionist for freight. Thank you for your understanding on this.
Ron Hatrick - CEO
General Shipping Information for all Domestic and International Customers.
Please note that all shipping estimated delivery times displayed on the website are estimates only. The below information will give you a more accurate delivery estimate.
PLEASE NOTE: As we now offer free freight for domestic and international customers this isnt the case for all products! Most large/Bulky items do not have free freight as they simply cost to much to ship. Items like seats, Wheels/Rims, Intercooler kits and large items like these do not have free shipping. Please email us first to confirm if you are unsure. This mostly applies for International customers looking to purchase larger items. If you make a purchase with an expensive shipping charge you will be notified before the item is shipped to pay the difference.
1. Shipping From Instore:
JDM Mods NQ is located in Townsville far North Queensland Australia and logistically considered “Rural”
We use Australia Post instore for the smaller items we stock and ship all over Australia and the world.
Please note the freight times from us to other parts of the country below.
Domestic Times
Express Freight Excluding Rural Areas:
Southeast QLD and NQ – 1-2 Days
NSW, VIC, TAS, SA, ACT – 2-4 Days
WA & NT – 3-5 Days
Rural Express Deliveries please add another 1-2 Days
Standard Freight Excluding Rural Areas:
Southeast QLD and NQ – 2-3 Days
NSW, VIC, TAS, SA, ACT – 4-6 Days
WA & NT – 8-12 Days
Rural Standard Deliveries please add another 2-4 Days
2. Bulky Freight Items:
Larger and bulkier items like Radiators, Intercoolers, Seats for example will usually be shipped with a various range of different couriers like TOLL, TNT, Couriers Please, FASTWAY to name a few.
These types of items will require a physical address with someone to sign for the package.
For this reason, we suggest sending your order to your place of work if you will not be home during the day.
Please note: JDM Mods NQ, DOES NOT and WILL NOT agree to leave you order unattended! We take no responsibility for any items that go missing or are lost that were asked by the freight company to leave in a “Safe Place” on the buyer’s behalf.
All orders of high value must be signed for.
This is final.
3. International Freight:
We ship our products all over the world daily and we use Australia Post eParcel for this. Generally, the freight times do vary but their express service would have to be on par with FedEx. If you wish to use FedEx please let us know before completing your purchase.
For express parcels going to the US and Canada for example you would be looking at 8-12 Business days.
Please check if your country is currently open to for freight from Australia and check their estimated delivery times at:
https://auspost.com.au/service-updates/international-delivery-times
All international orders must be signed for by the receiver. This is final.
All international orders are not insured when freighted. If you wish for your order to be fully insured for a full replacement in the event your order arrives damaged in transit or goes missing, please contact us for a quote before you complete your purchase.
JDM Mods NQ does not take any responsibility for any international orders damaged or lost in transit after leaving us or any of our partners.
Australia Post will only refund up to the value of $100AUD for items that are lost or found to be damaged in transit.
International shipping insurance with Australia Post is charged at 2.5% of the total parcel value and up to a maximum of $5000.
This is final.
4. Shipping from Partner Companies/Suppliers:
Being that we are located in Far North QLD creates a logistical nightmare for us with freight costs. As we mainly like to ship direct from our store, sometimes its quicker and easier to have your purchase shipped directly from our partner companies or suppliers which is beneficial to you the customer with getting your purchase quicker!
All order shipped from our suppliers must be signed for and generally a physical address is required. Our partner companies take no responsibility for any order damaged in transit, lost in transit or asked to be left unattended by the customer at a nominated address which goes missing. Nor do we at JDM Mods NQ.
If you wish to have your purchase fully insured for transit, please contact us before completing your order.
This is final.
5. Freight for Returns or Warranties:
As stated in the “Returns Policy” all returns are to be paid by the buyer and the refund less the original freight. Warranty returns are to be paid by the buyer also and the freight will be refunded to the buyer once the item has been inspected/tested and deemed faulty. Replacements will be sent back to the customer at our expense.
This is final.
6. Freight Insurance:
We highly recommend that you the customer that makes any purchase of significant value whether it be domestic or international, get a quote for your order to be fully insured.
We don’t ever have an issue with the freight companies, and we are very thorough when it comes to packing people’s orders so that the items are never damaged in transit. But just like the freight companies, we take no responsibility once the package leaves our hands or one of our suppliers.
Freight insurance can be as little as a few dollars more up to the likes of 100 more. A radiator to the US for example which costs $480AUD is about an extra $20AUD to be fully covered and customers have used it countless times for peace of mind.
Australia Post parcel insurance is charged at 2.5% of the total parcel value and up to a maximum of $5000.
Please consider this before completing your purchase.
7. Damaged Goods on Arrival:
If your order has arrived damaged, DO NOT OPEN THE ITEM. Please take as many photos of the satchel or box as you can to capture all the damage. A video is even better.
Then open the item and inspect your order. If the item is in good condition and no signs of damage, then that is fine.
If your order does look or is damaged, please document this also. Then notify us as soon as possible. As this is generally a freight company matter, we still need to be notified and we will still try and help you the best that we can.
Getting compensated from freight companies for damaged or lost items may be a drawn-out process so please be patient and we will help you as best we can.
Please note that Australia Post will only refund an item up to the value of $100AUD for both domestic and international parcels for any reason including damaged items and lost or missing items. Please refer to section “6. Freight Insurance” for having your order fully insured.
If you have any questions at all about any of the information provided in this policy, please don’t hesitate to send one of our team an email to [email protected] and we will endeavour to answer your question at the earliest convenience.
Thank you